Refund & Cancellations

Cancellations:

We understand that sometimes customers change their mind or simply do not want the product anymore. In such case, cancellation can be requested within 24hrs  of placing the order. Once the order has left the warehouse we cannot provide cancellation. Please understand that we do not provide returns or exchanges as the products are considered for personal use. 

Refunds:

All orders that are cancelled within 24hr time frame will be refunded within 3-5 business days via original mode of payment. We request you to allow a week or 7 days time frame the refund to reflect in your account. However, if you do not receive your refund, please contact us at: info@loonatelier.com or via the chat box on our website and you will be assisted within 12 working hours.